Recovery Warehouse HQ · Privacy

Privacy Policy

This website is operated by Recovery Warehouse HQ ("we", "our", "us"). We are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed by Recovery Warehouse HQ when you visit or buy from us.

It applies to our website, recoverywarehousehq.com, and its associated subdomains (the "Service"). By accessing or using the Service, you confirm that you have read and understood this Privacy Policy and our Terms of Service, and agree to the collection, storage, use and disclosure of your personal information as described here.

Term	Meaning
Cookie	A small piece of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics and remember information about you, such as your language preference or cart contents.
Company	Recovery Warehouse HQ, registered in the United States, responsible for your information under this Privacy Policy. Referred to as "we", "us" or "our".
Customer	A person who visits our website, creates an account, or purchases a product from us. You do not need an account to place an order.
Device	Any internet-connected device — phone, tablet, computer or otherwise — used to visit recoverywarehousehq.com.
IP Address	A number assigned to every device connected to the Internet, usually allocated in geographic blocks.
Order Data	The information needed to fulfil a purchase: items ordered, billing and shipping addresses, contact details and delivery preferences.
Personal Data	Any information that directly, indirectly or in combination with other information allows for the identification of a natural person.
Service	The website and related services provided by Recovery Warehouse HQ as described in this policy and our Terms of Service.
Service Provider	A third party that processes personal data on our behalf to help us operate the store — for example our ecommerce platform, payment processor, review platform, live chat provider or freight carrier.
You	A person or entity who visits our website, creates an account with us, or purchases from us.

We collect information from you when you:

●        Visit or browse our website

●        Place an order

●        Create an account (optional)

●        Subscribe to our newsletter

●        Contact us by email, phone or live chat

●        Leave a product review

●        Respond to a survey or fill out a form

Categories of Personal Data

Category	Examples	When Collected
Identity and contact	Name, email address, phone number	Order, account, newsletter, enquiry
Address	Billing address, shipping address	Checkout
Order information	Products purchased, order value, delivery preferences	Checkout
Payment information	Payment method and transaction identifiers. Full card details are handled by our payment processor and never stored by us.	Checkout
Communications	Live chat transcripts, email correspondence, review content	When you contact us or post a review
Technical and device	IP address, browser type, device type, pages viewed, referring URL	Automatically, when you browse

We do not intentionally collect sensitive categories of personal data such as health information, biometric data, precise geolocation or government identifiers.

●        To process and fulfil your order, including delivery and freight coordination

●        To communicate with you about your order, delivery scheduling and any claim or warranty matter

●        To respond to your enquiries, including live chat and email support

●        To personalize your experience on the website

●        To improve our website, product range and customer service

●        To send you information, updates and notifications related to your order or enquiry

●        To send marketing emails where you have opted in — you can unsubscribe at any time from the link in any email

●        To detect and prevent fraud, and to meet our legal and accounting obligations

We may receive information about you from third parties in limited circumstances: automated fraud-detection signals from our payment processor, delivery and tracking updates from our freight carriers, and information you have chosen to make publicly available on social media platforms. You control what those platforms make public through your own privacy settings on those sites.

We do not sell your personal information. We share it only with service providers who help us operate the store, and only as far as needed to perform their function.

Provider Type	Purpose	Data Shared
Ecommerce platform	Hosting the store, processing orders and payments	Order, identity, address, payment method
Payment processor	Authorizing and settling card payments	Identity, billing details, transaction data
Drop-ship fulfilment partner	Fulfilling and shipping certain products ordered from us	Order details, name, shipping address
Review platform	Collecting and displaying customer reviews	Name, email, order reference, review content
Live chat provider	Enabling chat support on the website	Chat transcript, IP address, browsing session
Freight carriers and logistics partners	Delivering orders and scheduling delivery appointments	Name, phone number, delivery address, order contents
Email and messaging services	Sending order notifications, and marketing where you have opted in	Name, email address

Additionally, we may disclose information:

●        To affiliates — subsidiaries, joint venture partners or companies under common control with us.

●        In a business transfer — in the event of a merger, acquisition or sale of all or part of our assets.

●        Where legally required — in response to a valid legal request, court order, or to protect our rights, property or safety.

All service providers are required to keep your information confidential and to use it only for the purpose for which it was shared.

We use cookies and similar technologies to operate the store and understand how it is used.

Cookie Type	Purpose	Status
Strictly necessary	Cart contents, checkout, session security, fraud prevention	Always active
Functional	Remembering preferences such as currency or region	Active

Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that refusing strictly necessary cookies may prevent checkout from working.

As of the effective date of this policy, we do not use third-party analytics or advertising tracking technologies — including Meta Pixel, Google Analytics, TikTok Pixel or comparable services.

If we introduce these technologies in future, we will update this policy before any such use begins, and will implement an appropriate consent mechanism so that you can control whether those cookies are set. Where required by applicable law, advertising and analytics cookies will not be set until you have opted in.

●        Secure transmission — all supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology.

●        Payment encryption — payment information is encrypted and held in our payment processor's systems; we do not store full card details on our own servers.

●        Access controls — information is accessible only to authorized personnel with a legitimate business need.

While we take these measures seriously, no method of transmission over the Internet is entirely secure. If we become aware of a breach affecting your personal information, we will notify affected individuals and the relevant authorities as required by applicable law.

We retain your personal information only as long as necessary for the purposes set out in this policy, and as required to comply with our legal, tax and accounting obligations. Order records are generally retained for the period required by applicable law. Where you have opted into marketing, we retain your contact details until you unsubscribe or request deletion.

General rights

Right	What It Means
Access	Request a copy of the personal information we hold about you
Correction	Request that we correct information you believe is inaccurate
Deletion	Request that we delete your personal information
Restriction	Request that we restrict how we process your information
Objection	Object to our processing of your personal information
Portability	Request that we transfer your data to another organization

California residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These include the right to know what categories of personal information we collect, use and disclose; the right to request deletion or correction; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising your privacy rights.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. Because we do not sell or share personal information in this way, no opt-out of sale or sharing is currently required or offered.

Nevada residents

If you are a Nevada resident you may submit a verified request asking us not to sell your covered information. We do not currently sell covered information.

Exercising your rights

To exercise any of these rights, contact us at support@recoverywarehousehq.com. We will verify your request and respond within the timeframe required by applicable law — generally within 45 days. You may use an authorized agent to submit a request on your behalf, subject to verification.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under this age. If you believe we have collected information from a child, contact us and we will delete it.

We are based in the United States, and your information is primarily processed and stored in the United States. Some of our service providers operate infrastructure in other jurisdictions, so your information may be transferred to, and maintained on, computers located outside your state, province or country. Where such transfers occur, we require our service providers to protect your information in accordance with this policy and applicable law.

Our Service may contain links to third-party websites or services that we do not own or control. We have no control over, and assume no responsibility for, the content or privacy practices of those sites. We encourage you to read the privacy policy of any site you visit.

We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated policy on this page with a revised effective date. Your continued use of the Service after any modification indicates your acceptance of the updated policy.

If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, contact us:

Company	Recovery Warehouse HQ
Email	support@recoverywarehousehq.com
Phone	(702) 824-0045
Address	4875 Kietzke Ln, Suite 19, Reno, NV 89509, US