How Can We Help?
Owned and operated by Recovery Warehouse HQ, our team is ready to answer questions about saunas, cold plunges, and red light therapy.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. You will receive tracking information once your order ships so you can monitor delivery progress.
How do I track my order?
Once your order has been processed and shipped, we will send a confirmation email with your tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If your sauna, cold plunge, or red light therapy panel does not meet your expectations, please refer to our Return Policy page for full details on how to initiate a return.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Contact us within the return window and let us know which product you would like instead. We will walk you through the available options and next steps.
What type of sauna is right for my space?
The right sauna depends on your available space, preferred heat method, and intended use. Send us your room dimensions and recovery goals and we can help you narrow down the best fit from our lineup.
Do cold plunges require special plumbing or installation?
Most of our cold plunges are designed for straightforward setup by the customer. Each product page includes detailed specifications and requirements so you can confirm compatibility with your space before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Timely Responses
Every inquiry is reviewed and answered within one business day by our recovery equipment specialists.
Secure Transactions
Your personal and payment information is protected with industry-standard encryption at every step.
Precision-Selected Equipment
Every sauna, cold plunge, and red light therapy panel is evaluated for build quality and long-term performance.
30-Day Returns
If your purchase does not meet your expectations, our return policy is designed to make the process straightforward.
